Refund & Return Policy

REFUND & RETURN POLICY

14-Day Return Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for eligible products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@customgiftsjoy.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For verified broken, defective, or incorrect products, we will arrange a replacement or full refund at no extra cost to you.

Important Exception: Custom and Personalized Products

Due to the nature of custom-made, personalized, and Print-on-Demand (POD) products, we cannot accept returns, exchanges, or provide refunds for these items for reasons related to a change of mind, incorrect size choices, or buyer preference errors. Every piece is custom crafted uniquely for you.

Returns/refunds/replacement for custom goods are ONLY granted If your customized product arrives damaged, defective, or incorrect due to a production mistake on our end, please email us within 7 days of delivery at support@customgiftsjoy.com with clear photos of the issue. We will gladly arrange a free replacement or issue a full refund for the affected item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.