Shipping Policy

SHIPPING POLICY

Shipment Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: For custom-designed or personalized items, additional production time of 3-5 business days is required before dispatch.

Target Countries & Shipping Estimates

We support Global Shipping, bringing our products to customers worldwide. Our primary shipping destinations include the United States, Canada, Australia, and European countries.

• United States: 10-15 business days

• Canada: 10-15 business days

• Australia: 10-15 business days

• Europe: 12-20 business days

• Rest of the World: 12-25 business days

Note: Delivery times are estimates and cannot be guaranteed. Delays may occur due to customs processing, regional courier backlogs, or severe weather conditions.

Customs, Duties, and Taxes

[IMPORTANT] Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our store is NOT responsible for these charges if they are applied. All fees, duties, and customs taxes imposed during or after shipping are the sole responsibility of the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the courier's system.

If you haven't received your order within 20 business days of receiving your shipping confirmation email, please contact us at **support@customgiftsjoy.com** with your name and order number, and we will investigate it for you.